Case Studies

Engagements that moved from pilot to production.

Anonymised summaries from inside live operations. Client names available under NDA on a briefing call.

PE-backed Healthcare Group

From 14 stalled AI pilots to 3 production workflows in 90 days

The challenge

A 1,200-person provider network had run experimentation across clinical ops, billing, and intake - but none had crossed into production. Leadership couldn't tell which to scale.

Our approach

Ran the AI Sweet Spot framework against every pilot, redesigned the three highest-leverage workflows, embedded an adoption squad inside billing operations for six weeks.

62%

Reduction in billing rework

11 days

Faster claims cycle

94%

Frontline adoption at week 8

Government Services - GCC

Building an AI operating model that survived a leadership change

The challenge

A federal services entity needed governance, capability uplift, and an agentic workforce plan that wouldn't collapse when the sponsor rotated out.

Our approach

Co-authored the operating model with three layers of leadership, ran a Leadership Readiness sprint, established a decision-rights matrix and an internal AI council.

Departments now self-governing

Internal AI use-case throughput

180+

Leaders certified through program

Mid-Market Financial Services

A workforce capability program that closed the adoption gap

The challenge

Tools had been deployed enterprise-wide. Six months in, usage data showed <20% sustained engagement and growing quiet resistance from middle managers.

Our approach

Diagnosed the friction points, redesigned manager incentives, ran the Human Adoption AI Accelerator™ across four cohorts, paired each with an operator coach.

78%

Sustained weekly usage

2.4x

Productivity uplift in 90 days

6 weeks

From diagnosis to first cohort

Briefing

Want the full version, under NDA?

We share client names, contract structure, and the underlying telemetry on a briefing call.

Book a briefing